Cancellation Policy

Glossary of Terms

  • Late cancellation – cancellation of a Speech Pathology or Occupational Therapy appointments after 3pm on the day before the scheduled appointment.
  • Term – refers to a school term as per the Victorian Public School schedule.

Background

While Village Therapy endeavours to reduce costs to clients where possible, late cancellation of appointments puts a strain on the business and makes it difficult for clinicians to manage their caseload.


Policy

Fees for cancellations for Village Therapy clients will be charged according to the table below:

Cancellation Type

Fee

Cancellation before 3pm the day prior to the appointment:

$0

Cancellation on or after 3pm the day prior to the appointment and it can be rescheduled in the same week (ie. Mon-Sat period).
NB: If the rescheduled appointment is not attended; or the clinician is unavailable, the cancellation fee will apply.:

$0

Cancellation on or after 3pm the day prior to the appointment and it cannot be rescheduled in the same week:

90% of the full cost of the appointment.

Non-attendance without notice:

90% of the full cost of the appointment.

Sessions will not re-commence until after the cancellation invoice has been paid.


Contact
If a client does not attend their appointment and has not communicated this with Village Therapy, every effort will be made to contact them to check on their welfare.

Saturday Appointments

Cancellations and non-attendance on a Saturday may result in clients losing their regular appointment time. This applies to all cancellations – not just late cancellations.

  • Weekly clients: If more than 2 appointments in a term are missed, the regular appointment time will be offered to another client.
  • Fortnightly/Monthly clients: If more than 1 appointment in a term is missed, the regular appointment time will be offered to another client.