Non-Attendance Without Notice Policy
Glossary of Terms
- Non-attendance without notice – A Speech Pathology or Occupational Therapy appointment that is not attended by the client with no notice provided.
- Term – refers to a school term as per the Victorian Public School schedule.
While Village Therapy endeavours to reduce costs to clients where possible, non attendance without notice of appointments puts a strain on the business and makes it difficult for clinicians to manage their caseload.
Fees for non-attendance without notice for Village Therapy clients will be charged at 90% of the full appointment cost. A cancellation invoice for this amount will be created and emailed to the client.
Sessions will not re-commence until after the cancellation invoice has been paid.
If a client does not attend their appointment and has not communicated this intention with Village Therapy, every effort will be made to contact them to check on their welfare.
Cancellations and non-attendance on a Saturday may result in clients losing their regular appointment time. This applies to all cancellations – not just late cancellations.
- Weekly clients: If more than 2 appointments in a term are missed, the regular appointment time will be offered to another client.
- Fortnightly/Monthly clients: If more than 1 appointment in a term is missed, the regular appointment time will be offered to another client.